About Glass Doctor of Dallas Metroplex
History & Owner
Glass Doctor® of Dallas Metroplex can trace its humble roots back to May 2003, when Larry Patterson, President, and majority shareholder, set out to create the best glass service company in the world.
Patterson was born in Dallas, TX and attended Lee High School in Houston, TX. He graduated from Southern Methodist University in 1993 and worked in the commercial construction part of the glass industry for ten years before he decided to start Glass Doctor of Dallas Metroplex. When asked why he decided to start his own company, Patterson said it was because he “was not happy with the quality of service in the glass service industry.” While many builders often try to lower costs by cutting corners, Glass Doctor of Dallas Metroplex strives to give customers the best value for the price without downgrading the quality of service or product.“If you are unhappy with our service, please call us and we will do our best to take care of your situation."
Glass Doctor of Dallas Metroplex Accomplishments
Glass Doctor of Dallas Metroplex is a premier glass service company. It has won various awards and has been recognized by many to be one of the best glass service companies in Dallas-Fort Worth.
- Best of HomeAdvisor Award (Glass & Mirror) - 2014, 2016
- Angie’s List Super Service Award (Auto Glass) - 2009 to 2017
- Angie’s List Super Service Award (Glass & Mirrors) - 2009 to 2017
- Glass Doctor Franchisee of the Year Award - 2011 and 2015
- Top Gun 2012 and 2017
- BBB accredited business - since 2003
One of Larry’s proudest accomplishments is that Glass Doctor of Dallas Metroplex had no layoffs during the 2008-2009 recession. Not even a single employee was let go. In addition, health benefits and paid time off were not affected. Larry is determined to take care of his team, even if it means cutting profits.
But Larry’s proudest moments in life are when he “sees [employees] achieve success.” For example, when employees work their way up to an income level where they can finally afford their first mortgage or when employees purchase their first vehicles with the income they make at Glass Doctor. Ultimately, Larry lives to “change people’s lives” for the better and to “teach people how to be successful” by giving them the tools to be successful.
Glass Doctor of Dallas Metroplex not only serves the larger Dallas area, but it strives to give back to its community. It has supported many non-profit events but it consistently supports the:
- Ronald McDonald House of Dallas, which offers free housing for families who need a place to stay while their children receive medical treatment in Dallas
- West Dallas Community School, which provides an excellent educational opportunity for the children of the some of the lowest-income families in the DFW area
- Thrive Women’s Clinic (Dallas Pregnancy Resource Center), which provides services to at-risk pregnant women such as sonograms and medical attention.
Code of Values
Glass Doctor is now one of seven service brands owned by The Dwyer Group. Each brand shares a Code of Values and culture to live by, which not only outline how we work in a professional environment but also how we live our daily lives.
We live our Code of Values by ...
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly, and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: "above the line."
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation.
Having Fun in the Process!