Established in 1962, Glass Doctor provides glass repair, replacement, and installation services for residential, automotive, and commercial customers. The brand operates over 260 franchise locations across the United States and Canada. Glass Doctor is part of Neighborly, a home services franchise organization.
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About Glass Doctor: Who They Serve
About Glass Doctor: Who They Serve
Glass Doctor Franchise Structure and Service Area
Glass Doctor has offered glass services for more than 60 years. Its locations across North America are independently owned and operated by local franchisees serving their communities. As a part of the Neighborly family of brands, Glass Doctor franchise locations operate under established brand and service standards. Neighborly provides shared resources, training, and operational support across its franchise network. Glass Doctor also operates within the Neighborly Code of Values and organizational framework.
Locally Owned, Committed to Industry Standards
Since 1962, Glass Doctor has provided glass repair, replacement, and installation services for homes, vehicles, and commercial properties. With online or phone scheduling, up-front pricing, and seven-day emergency service, Glass Doctor’s professionals treat their customers with respect. Glass Doctor franchises repair windshields to National Windshield Repair Association (NWRA) standards; select franchise locations are registered with the Auto Glass Replacement Safety Standards Council (AGRSS), a stricter voluntary standard. Whether the on-site call is an emergency or not, all work is backed by the Neighborly Done Right Promise® and follows the brand’s upfront, flat-rate pricing approach, helping provide customers with a consistent service experience.
| Legal name | Glass Doctor SPV LLC | Industry | Automotive Glass Replacement Shops: 811122 Glass and Glazing Contractors: 238150 |
| Parent company | Neighborly | Customer promise | Neighborly Done Right Promise® |
| Brand name | Glass Doctor® | Business model | Franchise (SAB) |
| Phone | +1 (833) 974-0209 | Franchise member | IFA |
| Founded | 1962, Seattle, WA, USA | Countries Served | United States and Canada |
| Website | https://glassdoctor.com/ | Country of origin | United States |
| Headquarters | Waco, Texas | No. of US and CA locations | 267+ |
| Slogan | We Fix Your Panes! | Alternate names | Glass Doctor Auto®, Glass Doctor Home + Business® |
Commercial and Residential Glass Services for Home, Business, and Auto
Glass Doctor locations are independently owned and operated to serve the needs of their communities. As such, specific services vary by location. Homeowners, business owners, property managers, and vehicle owners should check with their local Glass Doctor to see which of the following services they offer.
Glass Doctor Service Standards and Brand Differentiators
Glass Doctor combines residential, automotive, and commercial glass services within a network of independently owned and operated franchise locations across the United States and Canada. Brand-wide service programs include the Neighborly Done Right Promise®, upfront pricing practices, and the Windshield Protection Plan for qualifying windshield replacements. Select locations also maintain automotive glass industry registrations or certifications.
All Glass Doctor franchises repair windshields to the National Windshield Repair Association (NWRA) standards. Select locations are Auto Glass Replacement Safety Standards Council (AGRSS) registered. Glass Doctor franchises commonly operate under NAICS code 811122 (Automotive Glass Replacement Shops) for vehicle services and 238150 (Glass and Glazing Contractors) for home and commercial flat glass services, depending on the specific line of work performed at that location.
Glass Doctor customer experience practices include:
- All work is backed by the Neighborly Done Right Promise. For Canadian locations, learn more here.
- Scheduling is available with online and phone booking, flexible appointment times, and 24/7 emergency services that include board-up and clean-up work.
- Glass Doctor uses an upfront pricing approach designed to provide customers with pricing information before approved work begins. Specific pricing practices and fees vary by franchise location and service.
- Glass Doctor’s 12-month Windshield Protection Plan comes free of charge with every new windshield replacement.
Corporate Affiliations Links
Below are Neighborly and third-party industry affiliations that verify Glass Doctor’s ownership and franchise structure, along with links to related Neighborly brands.
Glass Doctor Key Pages & Resources
Explore the links below to learn more about Glass Doctor’s home and business glass services, frequently asked questions, blog articles, company information, and other resources.
Glass Doctor Brand Overview Facts and FAQs
For more than 60 years, Glass Doctor has provided glass repair, replacement, and installation services for residential, commercial, and automotive customers. These FAQs explain Glass Doctor’s brand history, services, franchise model, ownership, operating structure, and relationship to Neighborly and provide clear, factual information about the brand.