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Frequently Asked Questions

Should I contact my insurance before I call Glass Doctor?

Glass Doctor will contact your insurance for you. Our specialists are comfortable with verifying coverage, filing claims and handling the paperwork.

Will you replace the stickers on my windshield?

When you need to get your windshield replaced we won’t forget to transfer the stickers. However, the law varies from state to state, so our specialists only do this when legally allowed to make the switch.

What payment methods do you accept?

We accept cash, check, Mastercard, Visa, American Express and Discover cards.

Do you offer mobile auto glass service?

Every location offers the option of mobile glass replacement at no additional cost to the repair.

What are my local Glass Doctor’s regular business hours?

Monday to Friday: 8 a.m. to 5 p.m. Saturday: Varies by location Sunday: Closed This does not include priority and emergency service hours.

What are your shop certification standards?

All Glass Doctor franchises repair windshields to the National Windshield Repair Association (NWRA) standards for structural integrity with visual clarity. As of Feb. 8, 2010, 157 Glass Doctor franchise locations are registered with the Auto Glass Replacement Safety Standards Council (AGRSS), which is a stricter voluntary standard.

What is the advance measurement system?

The Glass Doctor Advance Measurement System helps commercial customers prepare for when their glass will break, not if their glass might break. The Glass Doctor specialist determines the types of glass in an apartment complex, hotel, office building, retail establishment or other business. Next, the specialist measures the glass that would be needed in case of breakage. The glass types and measurements are kept on file at the Glass Doctor location. If there is a breakage, the customer simply calls the Glass Doctor franchise, explains which glass needs to be replaced, and the glass is ordered immediately. Advance Measurement saves the time of the initial assessment service call and ensures measurement accuracy. Businesses easily can incorporate Advance Measurement into their disaster recovery strategy plans.

What is the Advantage Plan®?

The Glass Doctor Advantage Plan is an optional fee service for residential glass customers that gives program customers priority when emergencies arise. Advantage Plan members save 15 percent on all future repairs for home and auto. Any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership purchased (this excludes breakage from natural disasters). Advantage Plan members have a personalized file with home glass inspection results. The Advantage Plan is transferable to new home or auto owners upon sale. Commercial glass and damage from acts of God are excluded from the Advantage Plan.

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