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Meet the Team at Glass Doctor of Seattle

  • Mike Gai

    Mike Gai

    President

    Mike is the owner of Glass Doctor Seattle and the driving force behind its commitment to quality, honesty, and community-focused service. With years of experience in the industry, he’s built a team that values craftsmanship, customer care, and doing the job right the first time. Mike leads with a hands-on approach and a genuine dedication to serving the Seattle area.
  • Jim Evans

    Jim Evans

    Regional Manager

    Jim oversees daily operations with a steady, experienced hand. As Regional Manager, he supports technicians, guides customer service processes, and ensures every job meets Glass Doctor Seattle’s standards. Jim is known for his leadership, problem-solving, and commitment to creating a smooth experience for both customers and staff.
  • Alayna Sowders

    Alayna Sowders

    Service Manager

    With eight years of experience, Alayna is the bridge between customers and technicians. She’s a natural problem solver and an excellent listener, helping customers feel supported from the first call to the final install. Outside of work, she’s an amazing cook and baker who loves gardening, caring for animals, swimming, and fishing. Rattlesnake Lake is her go-to escape.
  • Denise Day

    Denise Day

    Dispatcher

    Denise has spent seven years mastering the art of scheduling and dispatch. She keeps technicians moving efficiently and customers taken care of. Coming from a long line of racecar drivers, she brings speed, precision, and a love for family time to everything she does. Lake Washington is her favorite place to unwind.
  • Rhonda Morris

    Rhonda Morris

    Customer Service Representative

    With over a decade of experience, Rhonda is often the first friendly voice customers hear. She’s known for her accuracy, positivity, and genuine care for people. Outside of work, she’s a creative powerhouse — crafting, decorating cars, and enjoying meals at Angelo’s in Burien.
  • Victoria Chea

    Victoria Chea

    Logistics Manager

    Victoria keeps the operation running smoothly behind the scenes. With two years on the team, she’s the go-to problem solver for anything involving ServiceTitan and ensures technicians have what they need to succeed. When she’s off the clock, you’ll find her watching whales and seals around the Puget Sound or exploring Point Defiance Park.
  • Stan Scales

    Stan Scales

    Operations Manager

    Stan is the definition of flexible — always willing to step in wherever he’s needed. With four years at Glass Doctor Seattle, he blends glazing expertise with strong people skills and steady leadership. He enjoys family time, taking walks with his daughter, and spending days around American Lake, Fort Steilacoom Park, or grabbing food at Phil Cuisine.
  • Chris Sims

    Chris Sims

    Sales Manager

    Chris leads our sales team with a focus on building strong customer relationships and delivering the neighborly service Glass Doctor is known for. He's hands-on, dependable, and always ready to help find the right solution for every job.
  • Devonie Frost

    Devonie Frost

    Glazier

    Detail-oriented and dependable, Devonie has spent four years helping deliver clean, precise installations. She’s a dedicated teammate, a Spartan Beast half-marathon finisher, and someone who values time with family. Her favorite local spot is Tutta Bella, where she refuels with Neapolitan pizza.
  • Jevon Frost

    Jevon Frost

    Glazier

    For nine years, Jevon has been one of the steady hands behind Glass Doctor Seattle’s most reliable work. Known for simply getting the job done, he brings skill, consistency, and a calm presence to every project. Jevon is fluent in sign language, loves staying active, and is always down for a slice from Pagliacci Pizza.
  • Josiah Ramos

    Josiah Ramos

    Glazier

    Josiah brings camaraderie, energy, and technical know-how to the installation team. In his 1.5 years with Glass Doctor Seattle, he’s become known for his teamwork and his background in computer tech. When he’s not installing glass, he’s gaming, editing videos, hitting the gym, or enjoying the views at Hamilton Viewpoint Park.
  • Shawn Bunnag

    Shawn Bunnag

    Glazier

    Shawn is the guy the rest of the team looks up to. With years of hands-on experience and an unmatched work ethic, he consistently delivers top-quality craftsmanship on every job. Shawn leads by example — holding himself and the team to a high standard, and making sure every job is done right, not just done fast. His dependability and attention to detail have made him one of the most trusted members of the crew.
  • Brandon Houck

    Brandon Houck

    Glazier

    Brandon is a valued part of the Glass Doctor Seattle team, known for his reliability, positive attitude, and commitment to quality work. He helps ensure customers receive fast, friendly service and support the team wherever needed.
  • Chad Skagen

    Chad Skagen

    Glazier

    Chad plays an important role in keeping our customers taken care of. With a strong work ethic and a focus on clear communication, he helps make every service experience smooth and stress-free.
  • Chance Rupe

    Chance Rupe

    Glazier

    With a sharp eye for detail and a steady hand, Chance takes pride in getting every glass installation right the first time. He enjoys the variety that comes with the job — no two jobs are ever quite the same — and is always looking for ways to sharpen his craft.
  • Edwin Macias Jr.

    Edwin Macias Jr.

    Glazier

    A hands-on problem solver, Edwin thrives when a job throws a curveball. He's committed to quality work and clear communication, making sure customers know exactly what to expect from start to finish.
  • Landon Jackson

    Landon Jackson

    Glazier

    Landon takes pride in being part of a team that customers can count on. Reliable and detail-oriented, he's always ready to lend a hand — on the job site or back at the shop.
  • Frank Vollmer

    Frank Vollmer

    Glazier

    With a strong work ethic and an easygoing attitude, he's the guy you want showing up at your door. He's passionate about doing the job right and leaving every space better than he found it.
  • Alex Kistner

    Alex Kistner

    Glazier

    Alex contributes to the success of our installation and repair team through consistent workmanship and a dependable presence on every job site. His dedication helps us deliver the high-quality glass solutions customers expect.