About Glass Doctor of Virginia Beach | Glass Doctor of Virginia Beach
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Virginia Beach

About Glass Doctor of Virginia Beach

The Owner

Edwin Cape

Edwin Cape decided in 2006 to open a Glass Doctor franchise in Virginia Beach to serve the entire Tidewater area. At that time, there were no full-service glass replacement companies in the area. Glass Doctor is a one stop all glass repair needs. It is the only full-service glass replacement company located across the United States and Canada.

Edwin has three engineering degrees covering the areas of electrical control systems and engineering management. He started out his career working for GE as a field engineer and then moved into management. He grew and developed service businesses for GE and Alvey Systems. In 2003, he opened up his first franchise in Newport News and has grown it into the largest residential cleaning business in the area. In 2006, he purchased the Glass Doctor territory in Virginia Beach.

Glass Doctor serves the entire Hampton Roads area from Williamsburg through Virginia Beach. We provide glass repair services.  Glass Doctor is a franchised organization with offices located across the United States and Canada.

We provide services for broken window glass, store fronts, showers, and auto glass.

Our Timeline

Glass Doctor of Virginia Beach

  • 1949- Norfolk Glass and Mirror opened in downtown Norfolk. The shop provided full service glass repair.
  • 1992- Norfolk Glass and Mirror was purchased by Harmon AutoGlass a nationwide provider of auto glass repair and replacement.
  • 2004- The Dwyer Group purchased Harmon AutoGlass. Glass Doctor one of the Dwyer Groups franchises converted the Virginia Beach store.
  • 2006- The Harmon AutoGlass store was converted over to a Glass Doctor franchise operated store. This allowed for local ownership and control with a national presence. Glass Doctor provides full service glass repair services for Home, Auto, and Business needs.
  • 2015- The Glass Doctor territory was expanded to include the Peninsula (Williamsburg, Newport News, Yorktown, Seaford, and Hampton).

There are over 400 Glass Doctor locations across the United States of America and Canada. Glass Doctor is the largest full-service glass provider in North America.

Accomplishments

Angie’s List Super Service Award Winner for 2013, 2014, and 2015 for Glass & Mirrors and Windows!

Served 7 years on the Glass Doctor Leadership Council. The Leadership Council is an elected group of franchise owners that provides feedback and direction to the franchisees to improve sales and operations.

Charitable Work

Glass Doctor supports the Food Bank of Southeastern Virginia. We are one of the oldest drop off points for the Food Bank of Southeastern Virginia in our area. This makes it convenient local residences and churches to drop off donations. Glass Doctor also donates glass repair services to the Food Bank, like free chip repairs on windshields.

Press Center

Keep up with Glass Doctor through our press releases, stories and periodic updates. For information, or to arrange an interview with the president of Glass Doctor, please contact our media department at 254-537-0649 or PR@dwyergroup.com.

Contact Us

For inquiries or appointments, feel free to contact your local Glass Doctor.

Let your Talent Shine: Work for Glass Doctor

Begin your new and exciting career path as a glass specialist today. Start your journey with Glass Doctor by completing of our online application.

Code of Values

Glass Doctor is now one of seven service brands owned by The Dwyer Group. Each brand shares a Code of Values and culture to live by, which not only outline how we work in a professional environment, but also how we live our daily lives.

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

 

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

 

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

 

Having Fun in the Process!