Customer Testimonials

Worked with Glass Doctor a few times. They have great follow through with excellent communication, good work ethic, and fair pricing.

I called around for replacement of 3 window panes in my house. Everyone else quoted me 2 weeks or more to even just come measure. Glass Doctor had me measured the next day. When the glass came in, the guys came and had it installed in less …

Excellent service! I had a leak in a windshield seal. They found it, fixed it, and got me on my way again. Thank you!

what a wonderful company, everyone was very friendly and extremely efficient. the office got back with our quote and the install happened shortly after. the technician’s did a fabulous job. i will recommend them in a heart beat!

Such nice people. They were able to squeeze me in while I was visiting from out of town and came right to my location. Highly recommend! Thank you again!

Amazing job! Great workers!

Best of the best. Exceptional experience from the initial phone call to the completion of the work.

Excellent company to work with. I had window with broken glass my house. In a previous situation, a company I'd hired for other work indicated they could fix it for me, but that the glass in the window could not just be replaced, but the …

Mary was amazing helping me work through the insurance claim process and getting our repair scheduled. The technicians were professional, friendly, and got the job done quickly. They came right to us to replace our windshield. Would highly …

Ordered a replacement side mirror from a different online retailer and the glass didn’t quite fit the frame. Walked into Glass Doctor without an appointment and we were helped right away, mirror was cut down to fit perfectly and we were not…

On time, great price, terrific installers, office admin is extremely responsive. Great company.

Very good experience

Friendly, professional and expedient!

Very friendly and fast. Very good quality repairs too.

They came to me on a Wednesday, replaced my windshield within 45 minutes and came a few days after to get the mirror on for me for no additional cost. Solid service I’d say.

Love this place. I have used them many times. Sliding glass doors. Glass replacement for windows. The latest is 16 pieces of glass to put on top of furniture. It's always perfect and Ken and Mary are great to work with!! I highly recommend …

I was visiting from out of town and didn’t feel comfortable taking my cracked windshield down the highway with how much it kept spreading. Mary was amazing and got me in asap even shipped the windshield in sooner than I thought. Amazing …

They are a great company. Very reliable and do a great job.....

Excellent, prompt service for replacement of 40+ year old thermopane pella window glass that had fogged up. Recommend Glass Doctor to all for your window needs.

Fast reasonably priced service.

We had prompt, outstanding communication and efficient service from Ken at the Glass Doctors in Traverse City. They even washed and shine my new window! Ethan also helped Ken install, which was fast and friendly. We appreciate this type of…

Great service and knowledgeable. I would highly recommend them

Fast service and did a great job. I would use them again for any glass needs.

Our experience with Glass Doctor was wonderful. All broken windows were replaced in a timely, professional manner. Thank you!

Our technician Ethan was fabulous! Great service:)

Showed up the day I called to measure the window. Had it ordered and replaced in about a week. Super nice people!

They are friendly. Quick . My windows are amazing.

Was awesome that they came right out to our house and took care of everything

The Manager was fantastic. He helped resolve an issue which turned our whole experience around and not only would we recommend Glass Doctor but we will definitely use them again.

I am glad I have the opportunity to provide a review because I am so utterly happy with the job that was done. Glass Doctor came to our house to replace a Subaru windshield. They handled everything, including the auto insurance contact and …

Timely response for all inquiries. Staff seems competent

Miss Mary, Ethan, and all of the staff are super friendly and nice! They are also quick and so knowledgeable and helpful with insurance claims.

The team was very responsive. The information was thorough and complete. They showed up when scheduled. The work was fantastic. We highly recommend this company. Couldn’t have been better!

Smart, friendly, experienced, professional!! They have it together!!

I live in Alabama but incurred a cracked windshield on my 2018 A5 in Bellaire Michigan. My claim was initially turned over to another nation wide glass repairer who was totally unresponsive and seemed to be a neophyte in this business. My …

windshield replacement done as suggested.

Very professional, timely and trustworthy. They made sure that the glass was perfect before installation. My windows are stunning. I would highly recommend them to anybody needing glass replacement.

Great job & very polite!

Have went through this company twice now. Both experiences have been excellent

Well informed. Great service. Mary’s awesome. 🙏

wonderful job and great experience

The replacement was done in my garage and was done perfectly. Thanks!!

Awesome service! Took less time then I thought. Staff was very helpful and I got out with such a good deal. Would without a doubt go back and recommend!

Website said they were open. called 3 times got a voicemail system the 1st and 2nd time, no call back after 2 hours. the 3rd time I called I got an over 3 minute long advertisement. found out later they had reduced hours because of covid. …

They showed up on time, cleaned up their mess, and did an overall great job.

Delightful experience with staff at this location. The team started early to look at my windshield last minute while I'm traveling, were extremely welcoming, and honest about exactly what steps they would take to make any repairs cost …

They repaired a window with broken glass that I took to them and also they came to the house to replace sliding glass door window that had shattered. Professional and efficient, I think they did an excellent job in both cases. I would use …

Quick and efficient service. They were able to accommodate me on short notice and my window was replaced within an hour.

The guy who replaced my windshield was professional, friendly and did a a good job. I am very happy.

Extremely professional and timely! Thank you so much for helping to replace our window! You can't even tell it was replaced- just like I wanted.

Very quick and professional and friendly! I would use them again in a heartbeat and will recommend them to family and friends.

Efficient, friendly, and well-done service.

flexible scheduling, good coffee, staff was extremely helpful.

Excellent service , highly recommended. Great customer service by far. Thank you for going beyond what is expected.

Great service and very friendly. Very professional.

Friendly

Fast

Good price

Very responsive and courteous – and professional.

Excellent service. I'd recommend this business to anyone.

Great customer service

Total customer focus. Could not do an immediate repair because wrong glass was sent, they drove all the way to my home to make sure we at least had a window in, cracked or not until the right glass arrived.

Helpful, flexible, friendly

Very responsive and great follow up to make sure my job got done right

Excellent work done on my replacements. The wood trim was very tricky to remove on the long windows on each side of my entry door. I will definitely hire the Glass Doctor again.

Prompt, caring and capable installers. Accommodating people!

Very responsive and accommodating. Didn't sell us more than we needed.

The glass doctor had a specialist come to my work, and have the aquapel done on my windsheild free of charge – for coming. Great work. Very flexible, and doable for any project.

The quality of the glass and the installation

Very easy process to replace a 4x8 picture window. Installation was quick and professional. I would highly recommend Glass Doctor to anyone.

Very quick to get the job done and priced right.

Prompt and courteous, knowledgeable and skilled.

Prompt

Great follow up

Great job

The tech knew what he was doing and was very friendly.

Friendly, helpful, convenient that you came to my workplace to do the kob. Thank you.

Ken was so careful and helpful!

Ken was very friendly and professional. Glass replacement was completed in a timely manner and he also voluntarily repaired damaged glazing bead on another window.

Fast easy and efficient

Fast quick easy and well done

The glass was replaced in a rental unit. When queried, the tenant reported the interaction as prompt, courteous, and professional.

We were very happy with the price we paid for the replacement windows – much cheaper than having to buy all new. Very professional installation and follow-up. We love being able to see out our sliding door outside compared to fog on the …

This is a top notch company from the Installation Administrator to the Technicians, including the quality of product and installation. And, Ken went above and beyond to accommodate us during a busy rainy season! RELIABLE

From phone call to the finished job , they were perfect !

Ease of the whole process and performing the glass replacement at my house

i know this is really a late reviews as I promise Mary to give one. I purchased car last year fall November 2018 with a small cracked windshield..I called mostly all the windshield repair in Traverse City and ended up choosing Glass doctor…

Honesty and quality work.

Outstanding customer service! I made an incorrect measurement and the technician was willing to take the glass back to the shop to adjust it to the correct measurement free of charge! Thank you!

Always timely and courteous! Great people to work with.

Technician was extremely polite and efficient. Installed the window perfectly and Glass Doctor was very competitively priced. The added convenience of having them come to the house was priceless. Would definitely recommend.

Technician was extremely polite, knowledgeable and efficient. Window was replaced very quickly and looked amazing. Feel the price was also very competitive.

Always a great experience! Great prices and top notch customer service.

They arrived when they were supposed to, did a great job, very professional, quick, and the price was great!

Prompt with follow-up to all requests – initial estimate, scheduling of work, completion of work. Good communication at all times.

They were half the price of their competitor, and was able to get it finished in half the time as well. Very friendly crew, and made sure to go over all cautions with me on a new windshield. Definitely recommend

I was super impressed with my entire Glass Doctor experience! The price was reasonable, the installation was on time and neatly done, (yes, they even washed the surrounding windows!), and communication about my project was very good. …

I called The Glass Doctor to make an appointment to get my cracked windshield replaced and spoke to Jim!

He was very helpful and got me in the next morning! When I got there they were waiting for me and it only took 30 minutes to fix! I was…

Honest and Knowledgeable. Great service- Installer was amazing and took the time and explained everything plus did quality work. Will definitely use again when we need glass. Thank you.

Very helpful in my time of need. Reliable and great service. I would highly recommend Glass Doctor of Traverse City to others!

You got the job done in a timely matter!

Did a very good job, in less than an hour. Very pleased.

Bill

Sutton Bay, MI

I loved the fact that you came out to my house and repaired the windshield. Also that you made sure that the weather was correct for the epoxy and other materials that you used. Thanks.

Accommodating, fast and very courteous.