Glass Doctor of Watertown, NY's Customer Testimonials

Smooth sailing !

Speedy service, transparent operation

Their customer service was amazing from beginning to end especially getting approval from insurance. Thank you!!

The Glass Doctor team has helped me with several window repairs in the past month. Being a property manager, communication is important and it seems like they have dedicated roles for sales, scheduling and installers. All of whom have been …

Top notch service and work. I recommend them highly.

Kory was great and professional and ladies at the front desk were great! Definitely recommend!

Great and fast and friendly

Got me in very quickly (within a week) and all the staff here was extremely friendly and helpful. Would recommend this place to anyone they do a great job!

I’m very happy with the service and the attention to care and friendliness from all the staff. Steve was very Meticulous and his work making sure that my windows were installed properly, cleaned and caulked to perfection!

I love looking out…

From the day I contacted them they responded immediately. They were here the next day and did the final measurements. Told me it would be three to four weeks to get the glass in for a large bay window. It was here in under three! They …

Great service and workmanship.

They replaced a window that was damaged by a golfer. Good as new.

Glass Doctor of Watertown is a professional company who gets the job done and it's very important that their customer is satisfied. Highly recommend for all your glass needs; showers, auto, windows etc...

Our back windshield was shattered by an accident from a rock being thrown by the mower. Within 4 days it was fixed, like new. The glass doctor helped us file the insurance claim, and then came to our home and replaced the back windshield……

prompt service and excellent care. 🙂👍

Kory & Jessica was great got us back on the road in no time will definitely recommend you thanks so much for all your help

Amazing service! Maura was awesome, dealing with the insurance aspect and Kory did an amazing job with the installation and instruction. Very highly recommend!!

Absolutely top notch customer service in the office taking the claim, and the gentleman Kory that did the removal of the broken windshield & installation of the new was very professional, thorough & efficient. I am very impressed & will …

Thank you ! Maura for answering the phone and speaking to a person and Thank you Kory for the great job installing the windshield. I will definitely tell people to call you guys and for getting me in quickly

Great service!!! Maura and Kory were so kind offered us snacks and coffee😊 We dropped our jeep off the night before and was finished early the following day. Kory gave us the proper instructions on what to do during the first 24 hours …

Great customer service someone actually answers the phone so you can get questions answered and a quote. Work was completed in a timely manner and in a to a high quality standard. I would highly recommend over places like Safelite

The team of Steve and Harry were prompt ,polite and professional. I am very satisfied with their work and would recommend Glass doctor to my friends.

Excellent service timely manner.

Kory was a true professional. He was fast, and did an outstanding job. It was nice to speak to a real person on the telephone. I say Safelight – BLAH! Glass Doctor all the way! Thanks Kory.

Glass Doctor is easy to work with, communicates well, and meets deadlines. I highly recommend them for your custom glass needs.

The representatives and Installation member was extremely helpful and professional. I am glad that we used their services to help us with fixing our broken window. Highly recommend them.

Quick service. Price was the most fair market value around. The service tech was quick, kind & updated me as he made progress on my car. The front end receptionist was so kind and offered me coffee while I waited. Good people with good …

Kory showed up and finished the job quick for my windshield replacement. Even with the wind and colder temperatures. Awesome job. Thank you so much for the help

You are honest answer your phone to customers and are very professional

This place was very helpful, quick, and on point with service!

These. People. Are. Awesome.

A stone struck the windshield of our brand new vehicle, requiring a full replacement (which included some tricky parts, like the IR sensors suite and cameras).

When we first got the vehicle back, there were …

Shattered a window trying to kill a bee that my son is allergic too. Hit it with my ring finger hand. Called glass doctor, got a quote within 10 minutes and paid in full. A week later I dropped it off and within a day it was fixed and …

Excellent service from Maura and Josh on a new windshield. Communication was fantastic and kept me informed of progress. Free glass cleaner, I definitely recommend Glass Doctor for your glass needs- thanks

Great experience ! Maura, Ted and Steve were helpful and professional. Jessica was helpful, and professional all the way as well as pleasant to work with.

Will use them again !

I am so very appreciative of Maura, Russell and Matt. I have been driving my car since early 2020 with its many problems. I've been slowly working on this car since May 2023. The work completed by the professionals at Glass Doctor have …

You did a great job !

Russ,Ted,Jessica, and Maura were very good, knowledgeable about our service and very pleasant to work with.

Jessica and helped me out big time! They were talking with me through my whole process and very nice and professional. Great place to go if you need your windshield repaired! Thank you!

I can't say enough good things about our experiences working Glass Doctor. I know that whenever one of our customers need a glass replacement then the service they will receive is top notch. Jessica is a huge value to the Watertown office…

Was very pleased with getting window sash glass replaced. Jessica was very pleasant to work with and Russ and Tim do great work. Would highly recommend.

Awesome experience from start to finish. I called Glass Doctor of Watertown about removing a wall size mirror for our bathroom remodel. Jessica answered, very professional, easy to talk to and work with. She took down the necessary …

Jessica was a pleasure to work with and she was knowledgeable answering all my questions. The work was done quickly and I'm very pleased with the topper for our wicker chest. Thank you!

Service was excellent from the first phone call, to picking up my vehicle. Jess and Russ come highly recommended by me!

Great people

Help in a pinch thank you do much to the Watertown office for squeezing me in and helping me out with my window n the tricky lock after

Jessica and Joe are great people to deal with. Highly recommend them and Glass Doctor of Watertown.

Jessica and Joe did a great job working with us and the truck to make sure the windshield was properly replaced and done in a timely manner. Jessica even did a great job working with the insurance to make sure they were happy, too. Thanks …

There was some misunderstanding and I never asked question. Iam now very happy that they have mobile service! I went in with a chip but found out there was more chips. Had to reschedule which led me to talk to Jessica and she told me they …

Joe did a great job on my car.

Fast service and great customer service from Jessica and Joe

Jessica, Joe and Russel provided high quality service in a timely fashion. I would highly recommend them to anyone.

Joe and Jessica did great and made the process very easy. They did all the work with the insurance and got it fixed quickly.

Joe gum and Russell Chevrier jr. And Jessica are the best. Would call them again next time

I had a great experience with Glass Doctor of Watertown. I needed 4 windows in my home replaced. The entire process was easy and convenient from receiving the quote to the final installation. Jessica in the main office is extremely …

Glass Doctor has replaced 3 broken windows at my home in the past 2 years. I have been completely satisfied with the window replacements. The staff is always professional and knowledgeable with work performed. Jessica Black is very …

Everything is fine

jessica and joe did a great job making sure i had everything i needed to go back on the road! they fixed my window and helped with other services as well:)

They were friendly and professional. Rear pick-up window.

Glass doctor was recommended to me after I got a crack in my windshield and safelite gave me the runaround. Joe came and replaced my windshield. He was very professional very friendly just all around awesome! Would definitely recommend …

Jessica was fantastic, very knowledgeable and made the entire process so easy. Russ and Joe came to my house right when they said they would to repair my windshield and were extremely friendly and informative! Awesome business to work with!

I had an excellent experience with Glass Doctor of Watertown. Jessica got me an appointment immediately for a problem with my car power window. Joe was able to diagnose and fix the problem perfectly. Everyone was courteous and professional.

Reached out to them and was provided quick service. They worked me in quickly for our broken windows and did a fabulous job! Would recommend them x10!

They came to our dealer ship and fixed a number of windshields. They were easy to work with and professional. Jessica in the office was great to work with, and the 4 guys that came and worked on site were great as well (Joe, Matt, Tedd, and…

Great company! Smooth transaction. Jessica was very prompt with scheduling and very sweet including a follow up. Russell did an amazing job with the window replacement!

Jessica, Russ, and Matt did a fantastic job. They were very easy to work and very personable. I would definitely use them again.

Jessica, Ted, and Russ were absolutely amazing!!

Jessica was very receptive and instrumental in my choosing the Glass Doctor to do the repair of a 150 year French Door that had an original pane broken. Russell did a masterful job removing the trim and replacing the pain with the same …

Jessica was amazing, stayed on top of everything and was very gracious when I had to reschedule. Russell and Ted were very quick and came and explained everything to me and answered all questions. I will be using them again to repair …

Matt replaced the windshield on our Denali truck. He was professional, friendly and did an Awesome job!

While waiting for the service to be done Jessica was very kind and offered coffee and snacks. She was also professional and …

The lady who answered the phone, Jessica black, was professional, well spoken, and friendly from the first phone call. The man who worked on my car, Russel, was also very professional and friendly and made me a cup of coffee while I waited…

As an insurance agent, I have enjoyed working with Frank Watson over the years, and more recently, with Jessica. They are incredibly helpful and professional. I have heard no complaints from any of my customers that I have referred to them…

Awesome service. Awesome work. Jessica, Russell and Tim in Watertown are great. Thank you guys and glass doctor.

Jessica Nate and Russ were awesome on Wednesday!!! I enjoyed their friendliness and how easy it was to just have a well rounded conversation! I will definitely be coming back for my rear window.

Great Company, easy ordering and they delivered and installed when they said they would, the installer was wonderful and very considerate. Jessica, is a terrific communicator and very accommodating to my needs. Great Job!

Had to have my windshield replaced. Called Glass Doctor a very nice friendly and professional person answered the phone . Jessica was so helpful an set up my appointment right away. Nice company to work with.

Great all around experience, from scheduling, pre-installation measurements to installation, The team was communicative, upfront, and courteous. Installation occurred in the winter and the team took precautions to ensure no dirt, snow etc…

I work for an Insurance Agency and have used Glass Doctor for my customers needs. Frank frequently visits our office and touches base with us, it's much appreciated. The process using Glass Doctor has always been easy. This week I had the …

Amazing service

What very nice people. Jessica was very nice and helped me get our windshield replaced in a timely matter. Excellent customer service. Russell and Matt did an great job.

Very kind and staff, and great job on the windshield replacement. I even got a free glass cleaner and they looked at my wipers for me...and now they are working. Great experience and very clean public bathroom too! Highly recommended!

Jessica was super friendly and easy to work with. The whole experience was wonderful and hassle-free. Russ and Ted were very efficient and professional. Definitely would recommend.

Replaced a broken window and balances. Responsive, efficient and professional customer service. Jessica, Russell, Tim and Shon were great. Fair price.

Great staff. Efficient service. Will use again when needed.

Thank you!! Very helpful

Amazingly quality service for the cost compared to other services in the neighborhood. Aside from helping clean the glass debris in the car, I also received a glass cleaner thereafter🦾🎯.

When others couldn't help me find the windshield of my rx7, glass doctor did. Thanks Jessica, russ and josh for the help and installation. Highly recommend can't wait to get my other rx7 with a new windshield

Got us in fast and did an amazing job, would definitely recommend.

They did a great job on my windshield. Jessica was very friendly and Justin came out to my vehicle to do the repair while I was at work. Both very nice people and pleasant to deal with. I'm definitely going there for all my glass needs in …

Great company to work with! Jessica was very personable and proficient in setting up my appointment only a few days out from calling, and in handling all coordination and payment details. And Justin and Russell did an expert job and took …

Excellent service thank you

Had an amazing experience and was offered a really amazing deal. Everything worked perfectly! Jessica, Justin and Russell went above and beyond for us! Especially Jessica!

Jessica was very quick to help me set an appointment, all in the same week, unlike other companies.

Justin and Russ completed installing my new car window in a timely manor, all on my lunch break.

Clean shop, spotless waiting area and very …

We were travelling to Watertown for an overnight stay and on our way got a pretty significant chip in our windshield. I called Glass Doctor early the next morning and they made room for us to go in. All staff were very nice and professional…

My experience was seamless and the Glass Doctor team was top notch when it came to customer service! Thank you so much Jessica and Jordan were amazing!

Glassdoctor staff were very responsive to our need to replace a window. Jessica, Justin and Russell had excellent customer service skills and were great to have on our service team. Kudos to Glassdoctor.

My shower door installation looks fantastic and they were able to design a custom size that worked perfectly. I will have them do another door for me in the near future.

Jessica And Evan did an amazing job very professional very fast I highly recommend anyone to go to this place

Did a Great job! All 6 windows were done in the specified timeframe Staff was very pleasant and professional. Will definitely contact for future glass repair.

Evan did a great job and fast on my windshield replacement today. Thank you, Gary Paris

Jessica went above and beyond to make sure my issue was remedied and Evan did a fantastic job with the repair. I would highly recommend this company. They are honest and hard working. I am new in town and I was in a bind and they did …

Quick service, and kind people. No issues no Hassel.

Had a stone chip repaired the same day I contacted them. Justin and Jessica were excellent to work with and very professional. I would highly recommend Glass Doctor.