Frequently Asked Questions
Glass Doctor® knows that you have a lot of questions about our glass services. We have listed some of the more frequently asked questions below.
Does Glass Doctor offer emergency service?
Glass Doctor offers businesses Emergency Service 24 hours a day, seven days a week. Emergency service includes boarding up exposed windows and doors after they have been damaged, and taking measurements for replacement glass. Often, replacement glass can be delivered and installed within two days.
What is the G12® Windshield Replacement Guarantee?
G12® is a 12-month guarantee on windshield replacement for consumer auto glass customers available at most Glass Doctor franchise locations. If an OEM replacement windshield that a Glass Doctor franchise has installed is damaged or broken within (12) months of the replacement date, Glass Doctor will repair or replace the windshield. This guarantee is redeemable one time and does not include moldings or clips. All G12 claims must be reported to the original installation center before the expiration date of the guarantee. Service on the vehicle under G12 coverage must be performed at a Glass Doctor physical shop location. G12 is not available for RVs and Motorcoaches, or commercial vehicles having a GVW more than one ton. Coverage is limited to normal road hazards. Damage due to collision, intentional acts, fraud or acts of God is excluded from the G12 guarantee.
What is the Advantage Plan®?
The Glass Doctor Advantage Plan is an optional fee service for residential glass customers that gives program customers priority when emergencies arise. Advantage Plan members save 15 percent on all future repairs for home and auto. Any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership purchased (this excludes breakage from natural disasters). Advantage Plan members have a personalized file with home glass inspection results. The Advantage Plan is transferable to new home or auto owners upon sale. Commercial glass and damage from acts of God are excluded from the Advantage Plan.
What is the advance measurement system?
The Glass Doctor Advance Measurement System helps commercial customers prepare for when their glass will break, not if their glass might break. The Glass Doctor specialist determines the types of glass in an apartment complex, hotel, office building, retail establishment or other business. Next, the specialist measures the glass that would be needed in case of breakage. The glass types and measurements are kept on file at the Glass Doctor location. If there is a breakage, the customer simply calls the Glass Doctor franchise, explains which glass needs to be replaced, and the glass is ordered immediately. Advance Measurement saves the time of the initial assessment service call and ensures measurement accuracy. Businesses easily can incorporate Advance Measurement into their disaster recovery strategy plans.
What are your shop certification standards?
All Glass Doctor franchises repair windshields to the National Windshield Repair Association (NWRA) standards for structural integrity with visual clarity. As of Feb. 8, 2010, 157 Glass Doctor franchise locations are registered with the Auto Glass Replacement Safety Standards Council (AGRSS), which is a stricter voluntary standard.
What are my local Glass Doctor’s regular business hours?
Monday to Friday: 8 a.m. to 5 p.m. Saturday: Varies by location Sunday: Closed This does not include priority and emergency service hours.
Do you offer mobile auto glass service?
Mobile auto glass is considered on a case-by-case basis taking into account weather conditions, type of vehicle, size and shape of glass, and difficulty of set based on our experience. Please call for details.
What payment methods do you accept?
We accept cash, check, Mastercard, Visa, American Express and Discover cards.
Will you replace the stickers on my windshield?
When you need to get your windshield replaced we won’t forget to transfer the stickers. However, the law varies from state to state, so our specialists only do this when legally allowed to make the switch.
Should I contact my insurance before I call Glass Doctor?
Glass Doctor will contact your insurance for you. Our specialists are comfortable with verifying coverage, filing claims and handling the paperwork.