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Ramsey

About Glass Doctor

Accomplishments

  • Angie's List Super Service Award (Windows) - 2009
  • Angie's List Super Service Award ( Windows) - 2010
  • Angie's List Super Service Award (Glass & Mirrors) - 2011
  • Angie's List Super Service Award (Windows) - 2012
  • Angie's List Super Service Award (Windows) - 2013
  • Angie's List Super Service Award (Glass & Mirrors) - 2013
  • Angie's List Super Service Award (Windows) - 2014
  • Angie's List Super Service Award (Doors) - 2015
  • Angie's List Super Service Award (Windows) - 2015
  • Angie's List Super Service Award (Glass & Mirrors) - 2015

Code of Values

Glass Doctor is now one of seven service brands owned by The Dwyer Group. Each brand shares a Code of Values and culture to live by, which not only outline how we work in a professional environment, but also how we live our daily lives.

We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

 

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

 

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

 

Having Fun in the Process!